Product Customer Success Manager (ARC Pay)
Company: Airlines Reporting Corporation
Location: Arlington
Posted on: October 10, 2024
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Job Description:
Product Customer Success Manager (ARC Pay)
US-VA-Arlington
Job ID: 2024-2381
Type: Regular Full-Time
# of Openings: 1
Category: Customer Experience, Account Management & Sales
Arlington
Overview
It's a great time to join us at Airlines Reporting Corporation
(ARC)! ARC accelerates the growth of global air travel by
delivering forward-looking travel data, flexible distribution
services and other innovative industry solutions. We are a leading
travel intelligence company with the world's largest, most
comprehensive global airline ticket dataset, including more than 15
billion passenger flights. By working here, you can contribute to
solutions and expertise that strengthen economies and enrich lives.
We think big, embrace challenges and explore new ideas to lead the
way for the travel industry. ARC is looking for a Product Customer
Success Manager (ARC Pay) to join our team! In this role, you will
represent ARC Pay to valued clientele. You will work to ensure ARC
Pay customers successfully implement and continue to derive value
from the ARC Pay platform of capabilities. Additionally, you will
work closely with customers and ARC's customer engagement teams by
serving as an expert product resource for customers. Also, you will
deliver organized customer feedback to the ARC Pay product team to
help drive product strategy and roadmap. You will provide support
for in-bound customer inquiries via high touch communication and
problem solving; proactively offer guidance on product use and
implementation. Lastly, you will work together with the sales team
to ensure alignment of product capabilities with customer
requirements.
Responsibilities
Qualifications
Compensation details: 93400-149400 Yearly Salary
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Keywords: Airlines Reporting Corporation, Dale City , Product Customer Success Manager (ARC Pay), Executive , Arlington, Virginia
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