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Customer Care Manager

Company: VirtualVocations
Location: Manassas
Posted on: March 28, 2025

Job Description:

A company is looking for a Customer Care Manager to lead and inspire a team of agents in providing excellent customer service.
Key Responsibilities

Supervise daily operations and workflows in the Customer Care department
Ensure service level and quality standards are met while conducting regular quality monitoring
Coach and mentor staff, resolve escalated issues, and establish partnerships with management

Required Qualifications

3+ years of Contact Center experience
2+ years of supervisory experience in a customer service environment
Bachelor's degree or equivalent work experience
Proficient in Microsoft Office Suite
Flexibility to support all hours of operation, including weekends

Keywords: VirtualVocations, Dale City , Customer Care Manager, Executive , Manassas, Virginia

Click here to apply!

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