Customer Success Operations Analyst
Company: VirtualVocations
Location: Manassas
Posted on: March 28, 2025
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Job Description:
A company is looking for a Customer Success Operations Analyst
to optimize processes and data within their Customer Success
organization.
Key Responsibilities
Monitor and enhance Customer Success Manager (CSM) touch points to
drive customer engagement and satisfaction
Coordinate cross-functional processes to meet renewal and upsell
targets while relaying customer feedback to relevant teams
Aggregate and analyze data to provide insights and reporting on
customer health and performance metrics
Required Qualifications
3-5+ years in Customer Success Operations, Revenue Operations, or a
related role in SaaS
Experience with CRM tools (e.g., Salesforce, HubSpot)
Strong understanding of customer lifecycle management and retention
strategies
Proficiency in data analytics and reporting tools (e.g., Tableau,
Looker, Excel)
Bachelor's degree in Business, Data Analytics, or a related field
(preferred but not required)
Keywords: VirtualVocations, Dale City , Customer Success Operations Analyst, Professions , Manassas, Virginia
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