Quality Assurance Associate
Company: VirtualVocations
Location: Manassas
Posted on: March 28, 2025
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Job Description:
A company is looking for an Associate, Member Services CC
Quality.
Key Responsibilities
Monitor and evaluate client interactions to ensure compliance with
quality standards
Document quality issues, analyze performance trends, and provide
feedback for improvement
Participate in continuous improvement discussions and recommend
enhancements to processes
Required Qualifications
2-4 years of client support experience in a high-volume Contact
Center
2+ years of experience in a Quality Assurance role
Extensive practical knowledge of MS Office tools
High School Diploma or GED required; advanced degrees preferred
Eligibility based on a combination of coursework and experience or
extensive related professional experience
Keywords: VirtualVocations, Dale City , Quality Assurance Associate, Other , Manassas, Virginia
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